CUSTOM ORDER PLACEMENT & CONFIRMATION
Custom orders require confirmation of fabric availability; thus, Tailored Elements submits proposals based on availability. Proposals are considered final once written confirmation is received from the party responsible for payment and a 50% deposit is submitted via check, cash or credit card.
STOCK RENTAL ORDER PLACEMENT & CONFIRMATION
Stock rental orders require confirmation within 2 weeks of delivery or pick up date. Orders are considered final once written confirmation is received from the party responsible for payment and a 50% deposit is submitted via check, cash or credit card.
A deposit fee of 50% is required at the time of proposal or order confirmation. Invoices for custom orders are to be paid in full prior to order delivery.
Delivery service requires a confirmed drop off location within 48 hours of desired delivery time. A contact person must be provided and present at time of delivery to sign packing slip. If a contact person cannot be present, written authorization to drop off without signature must be provided at time of location confirmation, in this case the client understands that if any part of the order is lost or stolen in the time between delivery and event start time, the client assumes all responsibility and related replacement fees. All deliveries within CHICAGO CITY LIMITS are $49. Deliveries outside of Chicago city limits, but within COOK COUNTY are $89. Please CONTACT US for delivery fees outside of cook county or for shipping information.
Pick up service requires a confirmed pick up location within 48 hours of desired pick up time. A contact person must be provided and present at time of pick up and all linens must be placed in the provided Tailored Elements bags. If linens are not in the provided bags a strike fee will be accessed for the removal and collection of linens from venue. If a contact person cannot be present, details of linen bag(s) location must be provided prior to pick up time, in this case the client understands that if any part of the order is lost or stolen in the unsupervised time before pick-up, the client assumes all responsibility and related replacement fees. All pick-ups within CHICAGO CITY LIMITS are $49. Pick-ups outside of Chicago city limits, but within COOK COUNTY are $89. Please CONTACT US for pick-up fees outside of cook county or for return shipping information.
INSTALLATIONS AND STRIKES
Confirmed timeframes are required 48 hours prior to installation and strike. For installations, all tables or furnishings requiring linen should be set prior to the client provided installation time, if tables or furnishings requiring linen are not set and able to receive their linen in the allotted installation timeframe, usually determined by the client, additional fees will be assessed and calculated based on the number of installers and time exceeded. All linens are pressed prior to installation, but creases from folds are visible on most fabrics. We do offer on-site steaming services with installation for an additional $5 - $10 per linen (depending on size) and extended installation time is required (determined by final order details). For strikes all tables or furnishings with linens should be cleared prior to the arrival of Tailored Elements' strike team . If they are not cleared due to extended event time, or delays from other vendors impeding Tailored Elements from completing strike within 2 hours of the confirmed event strike time additional fees will be assessed and calculated based on the number of strike crew and time exceeded. All installation and strike fees are calculated on a per event basis please CONTACT US for an installation or strike quote.
CHANGES & CANCELLATIONS
Upon receipt of your order confirmation, if changes are required, please email them to email@example.com using your order number as reference. All final changes in quantity must be submitted in writing no later than 5 days prior to the scheduled delivery date.
For net customers, cancellations after final confirmation will be charged a 25% restocking fee. For prepaid orders, cancellations after final confirmation will result as a forfeit of the 50% deposit. Custom orders cannot be cancelled after final confirmation.
MISSING & DAMAGED ITEMS
After each order is returned and processed, if there are missing items or damages, an invoice will be sent via email outlining the charges. Missing items can be returned up to five business days after the event with no additional fees. Damages will be charged if linens are lost or unusable due to damages such as, but not limited to, burns, tears, mildew, wax stains, etc. - food stains are not considered damages. Linens are to be returned in bags provided by Tailored Elements so as not to cause irreparable damages. Charges will be applied to the credit card kept on file for the event unless directions otherwise are received in writing prior to the event. Replacement cost is calculated as three times the rental price.